Refund policy

At Household Wala, we take great pride in the quality and packaging of our home essentials. To maintain our high standards and offer the best prices to our customers, we operate under a specific return criteria.

(Ensure Sign-in Before Ordering For smooth Processing)

Ready to report a damage? https://account.householdwala.store

1. 7-Day Return Window

You have 7 days from the date of delivery to report any issues with your order. After 7 days, we unfortunately cannot offer a return or replacement.

2. Eligibility (Damage Only)

To ensure a fair process, returns are accepted ONLY if:

• The product arrives in a physically damaged condition.

• The product has a manufacturing defect that prevents it from functioning.

• The product is missing parts or is different from what was ordered.

Note: We do not accept returns for "Change of Mind" or if the product does not fit your aesthetic preference once delivered.

3. Mandatory Unboxing Video

To process a damage claim, a clear unboxing video is mandatory. * The video must show the unopened package and the shipping label clearly.

• The video must be continuous (no cuts or edits) and show the moment the damage is discovered.

• Without an unboxing video, Household Wala reserves the right to reject the return claim.

4. Condition of Item

Items must be returned in their original packaging, including all tags, manuals, and accessories that were included. The item must not show signs of usage beyond the damage reported.